Privacy Policy
Last updated:6 November 2026
Welcome to PHOENIX LASER. This Privacy Policy explains in simple and transparent terms how we collect, use, and protect your personal information when you visit our website (https://phoenixlaser.in), request a quotation, or contact our workshop.
We respect your privacy and believe in collecting only what is strictly necessary to answer your inquiries and deliver our metal cutting and fabrication services.
1. Who We Are
PHOENIX LASER is an industrial workshop providing CNC laser cutting, press brake sheet metal bending, and comprehensive fabrication work based in Wagholi, Pune, Maharashtra.
Our workshop address is: Milkat No 5/0537, Nagar Road, Opp Pravin Agency, Near Royal Oak Furniture Mall, Katkewadi, Wagholi, Pune 412207.
If you have questions about this privacy policy or your information, you can contact us directly by email at phoenixlaser21@gmail.com or by phone at +919766481111 (Vasim Tamboli).
2. What Information We Collect
We collect only the details you choose to share with us through our website forms or direct communication channels:
- Quick Contact Form: Your name and email address when you ask us to reach out to you.
- Get a Quote Form: Your name, 10-digit mobile phone number, email address (optional), requested service, metal material, sheet thickness, quantity, and specific project requirements.
- Direct Communications: Contact details and technical CAD/drawing files (such as DXF, DWG, PDF, or STEP files) that you choose to send us via phone calls, WhatsApp, or email.
- Technical Data for Spam Prevention: Your IP address is processed temporarily in memory to prevent automated form spam and abuse (rate limiting). It is not saved in a database or tied to a profile.
3. Why We Use It
We use your personal and project information solely for honest, practical business purposes:
- To review your specifications and prepare an accurate cost estimate or quotation.
- To contact you back via phone, WhatsApp, or email regarding your inquiry.
- To carry out, inspect, and deliver the fabrication or cutting jobs you commission.
- To maintain standard business accounting, billing, and order records.
- We do not use your information for unsolicited marketing or sales calls, and we will never use your details for anything else without asking you first.
4. Our Legal Basis
Under applicable privacy laws, we process your information based on your clear consent when you submit an inquiry through our forms or message our team.
You have the right to withdraw your consent at any time by emailing us. If you withdraw consent, we will stop processing your inquiry, though we may retain past invoice records if required by tax or commercial laws.
7. How Long We Keep It
We keep enquiry details only as long as needed to respond and to keep business records, and then delete them.
Technical drawings and files shared for completed job orders are retained only as needed for repeat production or warranty inquiries, after which they can be removed upon your request.
8. How We Protect It
We use reasonable organizational and technical safeguards to protect your personal information and proprietary engineering drawings against unauthorized access, loss, or misuse.
All web traffic between your browser and our website is encrypted using industry-standard Transport Layer Security (HTTPS).
However, please note that no method of internet transmission or electronic storage is 100% secure, and we cannot promise absolute immunity from all digital security risks.
9. Your Rights Under Indian Law
In accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable Indian privacy principles, you have the following rights regarding your personal information:
- Right to Summary: You can ask for a summary of the personal data we hold about you and the processing activities undertaken.
- Right to Correction: You can request correction, updating, or completion of any inaccurate or outdated information.
- Right to Erasure: You can request the deletion of your personal data when it is no longer necessary for the purpose it was collected.
- Right to Withdraw Consent: You can withdraw consent previously given for processing your inquiry at any time.
- Right to Grievance Redressal: You can raise concerns or grievances directly with us.
- To exercise any of these rights, simply email us at phoenixlaser21@gmail.com or call +919766481111. We will review and respond to your request within a reasonable time.
10. Children's Privacy
PHOENIX LASER provides B2B and commercial sheet metal fabrication services. Our website is not intended for or directed toward individuals under the age of 18, and we do not knowingly collect personal information from children.
11. Questions & Complaints
If you have any questions, concerns, or complaints regarding how your information is handled, please reach out directly to us at phoenixlaser21@gmail.com. We take data protection seriously and will work in good faith to resolve your concern promptly.
If you remain unsatisfied after contacting us, you may also have the right to register a complaint with the Data Protection Board of India once its formal grievance redressal mechanism is established.
12. Changes to This Policy
We may revise this Privacy Policy periodically to reflect changes in our operational procedures or applicable legal requirements.
Any updates will be posted directly on this page with an updated "Last updated" date at the top. We encourage you to review this policy occasionally.
13. Contact Us
For any inquiries regarding this Privacy Policy or your data, you can reach PHOENIX LASER via:
- Email: phoenixlaser21@gmail.com
- Primary Phone: Vasim Tamboli (+919766481111)
- Alternative Phones: Vikram Mahadik (+919860511116), Satish Chavan (+917020139713)
- Facility Address: Milkat No 5/0537, Nagar Road, Opp Pravin Agency, Near Royal Oak Furniture Mall, Katkewadi, Wagholi, Pune 412207
Have Questions Regarding Our Terms or Privacy Practices?
We are committed to clear and open communication. You can speak directly with our workshop leadership team in Wagholi, Pune.