Terms & Conditions

By browsing this website, requesting a quotation, or placing an order for workshop services with PHOENIX LASER, you confirm that you have read, understood, and agree to these Terms & Conditions.

This website and all associated services are operated and owned by PHOENIX LASER, with workshop premises located in Wagholi, Pune, Maharashtra.

PHOENIX LASER specializes in custom sheet metal manufacturing, CNC cutting, bending, and turnkey fabrication. Our core workshop capabilities include:

Submitting an inquiry through our Quick Contact popup or Get a Quote form does not constitute a confirmed or binding contract.

All quotations provided by our team are formal cost estimates based on the specific drawing dimensions, material grades, sheet gauges, and batch quantities specified at the time of inquiry.

A quotation is valid strictly for the timeframe or validity period indicated on the formal quotation document or message.

Work begins only after the customer formally confirms the purchase order or quotation and fulfills any initial advance or milestone requirement agreed upon.

If you subsequently alter the CAD drawings, metal alloy, sheet thickness, quantities, or finishing requirements, the quoted price and lead time are subject to adjustment accordingly.

The customer is solely responsible for the technical accuracy, dimensions, cut paths, layer designations, and completeness of all drawing files submitted for cutting.

Our CNC machines cut strictly according to the geometry provided in the CAD files (DXF, DWG, AI, CDR, or vector PDF). We do not assume responsibility for customer design flaws, scaling mistakes, missing cutouts, or incorrect hole clearances in customer-supplied drawings.

Customers must ensure that vector files are 1:1 scale in millimeters before submission. Please review our File Guidelines (/file-guidelines) for detailed formatting recommendations.

By supplying drawings, logos, or ornamental patterns, the customer warrants and confirms that they possess all legal rights, licenses, and authorizations to produce and cut those designs.

Sheet metal laser cutting and press brake bending naturally involve standard industrial mechanical tolerances governed by material grade, sheet thickness, thermal expansion, and machine capability.

Small variations in edge roughness, micro-burrs, piercing marks, or heat discoloration along cut edges are standard characteristics of industrial thermal laser cutting and do not constitute defective workmanship.

Customer-Supplied Material: If raw metal sheets or profiles are supplied by the customer, they are processed strictly at the customer's risk regarding internal material stress, surface rust, flatness, chemical composition, and suitability for laser cutting.

Custom or tighter tolerances must be explicitly requested, reviewed, and agreed upon in writing on the quote prior to commencing cutting operations.

Any turnaround schedule, completion date, or delivery timeframe communicated by our team is a professional estimate, not a strict legal guarantee.

Production timelines may be affected by factors such as workshop queue volume, sheet metal raw material availability, machine maintenance, power interruptions, or design file revisions.

Delivery or dispatch arrangements, whether customer self-pickup from our Wagholi workshop or local Pune transport, will be coordinated upon job completion.

Specific payment terms, milestone schedules, and accepted transaction methods are agreed upon individually for each job order and stated on the official quotation or tax invoice.

Invoices must be settled in full according to the agreed milestones or upon job completion prior to release and dispatch of the fabricated parts, unless credit terms have been formally approved in writing.

If you need to cancel an order or make changes to drawings or quantities, you must notify our team immediately before cutting commences.

Once sheet metal cutting, press brake bending, or welding assembly has commenced, or custom raw material has been procured specifically for your order, the customer remains responsible for all actual costs incurred, including material and machining labor.

The customer is expected to inspect finished metal parts promptly upon delivery or pickup at our facility.

Any genuine issues concerning cut dimensions, incorrect bend angles, or discrepancies with the confirmed drawings should be reported to our team promptly, accompanied by clear photographs and dimensional measurements.

We are committed to good workmanship and will investigate and rectify genuine defects resulting from our machining errors in a fair, practical manner.

To the maximum extent permitted by applicable Indian law, the total liability of PHOENIX LASER for any claim arising from our services, whether in contract, tort, or otherwise, is strictly limited to the actual amount paid by the customer for the specific job order in dispute.

In no event shall we be liable for any indirect, incidental, special, or consequential damages, including loss of profits, commercial downtime, or installation labor costs incurred on downstream assemblies.

Customer Intellectual Property: All engineering drawings, proprietary CAD files, and custom product designs supplied by clients remain the exclusive intellectual property of the respective client.

PHOENIX LASER Intellectual Property: All website text, branding, logos, graphics, and layout on https://phoenixlaser.in are the property of PHOENIX LASER and may not be copied, reproduced, or used without our prior written authorization.

You agree to use this website in a lawful manner. You must not attempt to compromise website security, introduce malicious code, submit fraudulent or spam inquiries through our forms, or overload our hosting infrastructure.

Our website includes convenient links to third-party services such as Google Maps and WhatsApp. These external platforms are operated independently by their respective companies, and we do not control or accept responsibility for their content or operational practices.

These Terms & Conditions and all commercial transactions entered into with PHOENIX LASER are governed by and construed in accordance with the laws of India.

Any legal disputes, controversies, or claims arising out of or related to our services or website shall be subject to the exclusive jurisdiction of the competent courts located in Pune, Maharashtra, India.

We reserve the right to amend these Terms & Conditions as our manufacturing capabilities evolve or statutory requirements change. The revised terms become effective immediately upon posting to this page.

If you have questions regarding these terms, please contact our workshop directly: